Cancellation & Rescheduling Policy
Our studio has a strict no-refund policy. However, we understand that schedules can change.
PRIVATE LESSONS POLICY:
If you need to cancel a private lesson, we offer the following options:
Rescheduling: We require at least 48 hours notice to reschedule your private lesson at no additional cost. This rescheduled lesson must be taken within 30 days of the original date.
Late cancellations: If you cancel with less than 48 hours notice, you will be charged for the lesson. However, at our discretion, we may offer a one-time courtesy reschedule within the same month, subject to instructor availability.
No-shows: If you fail to attend your lesson without any prior notification, you will be charged the full lesson fee.
4-Week (or longer) GROUP CLASS POLICY:
Registration: When you register for a 4-week series, you're committing to the full series on the specified dates.
Changing Series: We understand that sometimes schedules change. If you need to switch to a different month's series, we offer the following option:
With at least four days (96 hours) notice before the start of your registered series, you may transfer your registration to a different month's series at no additional cost. This is subject to availability in the desired class.
Late Changes: Changes requested with less than 4 days notice may incur an administrative fee.
No Refunds: We do not offer refunds for group series classes. This policy allows us to maintain consistent class sizes and curriculum progression.
Missed Classes: If you miss a class within the series, you cannot make it up in a different series. However, we encourage you to contact Crystal within 24 hours before the missed lesson to receive a $10 discount valid for a private lesson to review missed material or a Wednesday night dance class/social.
Cancellation by Studio: In the event that we need to cancel a series, you will be offered full credit towards another class series.
DATE NIGHT POLICY:
Rescheduling: We understand plans can change. If you need to reschedule your Date Night event, please notify us at least 48 hours before the scheduled date. With sufficient notice, we'll be happy to move your reservation to another available Date Night at no additional cost.
Transferring Reservations: If you can't attend, you may transfer your reservation to another couple. Please notify us of the change at least 24 hours in advance.
Late Changes: Changes requested with less than 48 hours notice cannot be accommodated and you will be charged for the date night. You'll need to book a new Date Night and pay again if you still wish to attend.
No Refunds: We do not offer refunds for Date Night events. This policy allows us to prepare adequately for each event.
No-Shows: If you fail to attend your scheduled Date Night without prior notification, you will be charged for the missed event.
Studio Cancellations: In the rare event that we need to cancel a Date Night, you'll be offered the choice of rescheduling to another available date or receiving a full credit towards a future event, class or private lesson.
ONE-TIME CLASS or DANCE EVENT POLICY:
Registration Transfer: We understand that plans can change. If you need to transfer your registration, please follow these guidelines:
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Provide at least 48 hours notice before the scheduled class or event with the new guests names.
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Your registration can be transferred to a different one-time class or dance event of equal or lesser value.
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If transferring to a higher-priced event, you'll need to pay the difference.
Late Changes: Changes requested with less than 48 hours notice cannot be accommodated. Your payment will be forfeited.
No-Shows: If you fail to attend your registered class or event without prior notification, your payment will be forfeited.
Studio Cancellations: In the rare event that we need to cancel a class or event, you'll be offered the choice of transferring to another available opportunity or receiving a full credit towards a future class or event.
Transferring to Another Person: If you can't attend, you may transfer your registration to another person. Please notify us of the change by calling (208) 704-2767 at least 24 hours in advance.
SICKNESS POLICY:
Your health and the well-being of our dance community are our top priorities. We kindly request that you adhere to the following policy:
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If you're feeling unwell, please stay home. If you're experiencing any symptoms of illness (including but not limited to fever, cough, sore throat, runny nose, body aches, or gastrointestinal issues), we ask that you do not attend class.
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Notify us before class: If you're unable to attend due to illness, please contact Crystal directly at (208) 704-2767 before the start of your scheduled class.
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Special arrangements: Special arrangements are made on a case-by-case basis. We may offer a $10 discount for a future private lesson or a Wednesday night dance class/social..
Return to class: Please ensure you're symptom-free for at least 24 hours before returning to the studio.
❤️ OUR HEARTFELT THANKS!
We appreciate your cooperation with our policies regarding private lessons, group classes, date nights, one-time classes, and special events. These guidelines are designed to maintain the quality of our instruction, ensure fair treatment for all students, and create a positive dance environment. We understand that life can be unpredictable, and we've crafted these policies to offer as much flexibility as possible while still allowing us to operate effectively. Your adherence to these policies, especially regarding cancellations, rescheduling, and illness, helps us provide the best possible experience for our entire dance community.
We're grateful for your understanding and look forward to sharing our passion for dance with you. If you have any questions or concerns about these policies, please don't hesitate to reach out to us directly.
Thank you for being a valued member of our dance studio family!